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Returns

Change of mind or not fitting correctly? No worries, take it from us, we know how difficult it can be to purchase shoes online.

To make your life easier, we offer hassle-free exchange and returns on all shoes for Irish orders only, provided it is returned in the original box and packaging within 28 days of purchase.

We offer a full money back refund for purchased products, providing that the items are returned in their original packaging, unsoiled and with all labels and product swing tags attached.

We offer size exchanges free of charge for purchases in Ireland. Simply notify us by phone or email and send it back with An Post Click here to send back

The cost of returning unwanted purchases is the responsibility of the customer. Returns can also be made in-store.

Delivery charges if occurred on your original order are non refundable. Items that are deemed not suitable and need to be returned for a refund can be returned in one of 2 ways.

    1. Return personally in our store in Killarney. Click here to check our location.
    2. Free An Post return (Ireland orders)
    3. Courier or your choice
Please note. If the returned footwear or any other items does not meet the criteria above, the refund or exchange may be declined and the products will be returned to customer.

You can find our return address below and we would ask you to contact us in advance of posting an item back to ensure it can be easily identified.
 
Our address:
newshoes.ie Walsh Brothers Shoes Killarney,
4 New Street, Killarney,
Co. Kerry, V93 HY29, Ireland